Frequently Asked Questions

How do I become a developer for the Myo armband?
By pre-ordering a Myo Developer Kit and/or applying to get early access here.
What's the Myo Developer Kit?
The Myo Developer Kit will have the same hardware as the final Myo but will be shipping at an earlier date. These units are intended for developers and will be shipping only with access to the SDK in terms of initial software available. You can find out more details here.
Will I be able to develop with both versions of the Myo armband?
Yes. As the SDK will eventually be released to all developers you will also be able to develop with the final Myo armband as well.
When will my order be shipped?
Myo Developer Kits will begin shipping within the first half of this year, with final Myo units following mid-2014.
My shipping address/payment info has changed, where can I change it?
Not to worry! We’ll be sending you an email closer to the shipping date providing you with the opportunity to make changes to your personal information including your shipping and payment info.
When will my card be charged?
We won’t be charging your card until we are ready to ship your Myo armband and we’ll be sure to email you within 2 weeks of your unit shipping to inform you of the upcoming charges.
What will the taxes and duties be on my order?
Unfortunately all taxes and duties are out of our control. You may be able to find out more details by looking up the Value Added Taxes (VAT) for imports to your country.
Can I convert my pre-order to a Myo Developer Kit?
Of course! You can do so by logging in with your order reference number and the email you used to place the pre-order here.
Can I cancel my order?
Yes, you are able to cancel your pre-order at any time prior to shipping by sending an email with your order reference number to thalmic@thalmic.com.
I never received a confirmation email, did my pre-order go through?
Unless there was a spelling mistake in the e-mail address, probably not. Feel free to email us at thalmic@thalmic.com and we can double check for you.
How does the Myo armband work?
Using our proprietary EMG sensors, the Myo armband measures the electrical activity from your muscles to detect what gesture your hand is making. It also senses all of the motions and rotations of your hand and forearm through the 9-axis IMU.
What does it work with?
The Myo armband works with Windows, Mac, iOS, and Android. It connects to these compatible technologies via a Bluetooth 4.0 Low Energy connection. A more specific list of applications and programs that are compatible with the Myo armband will become available over the upcoming months.
What is the battery life?
The Myo device has an on-board rechargeable Lithium Ion battery. We are constantly optimizing the battery life performance and are shooting for multi-day usage.
Will it fit my forearm?
Our armband has been designed as a one-size-fits-all device that will accommodate most people.
How much does the Myo armband cost?
The Myo armband is just 149 (USD) + 10 (USD) for shipping, bringing the total cost of your Myo armband to 159 (USD) prior to taxes and duties.
How can I pay for my pre-order?
We currently accept payment via credit card. This includes Visa, MasterCard, and American Express. Unfortunately, PayPal, Visa debit, and MasterCard debit are not accepted at this time.
What countries do you ship to?
International shipping is available to almost all countries, with a few exceptions. We'll get your Myo armband to you for just 10 USD per unit (prior to taxes and duties). Unfortunately, any taxes and duties imposed by your country are out of our control and may be charged upon delivery.
What’s the difference between a Myo Alpha, Myo Developer Kit, and Myo?
You can find all the details about the 3 Myo versions through our comparison chart here.
Can I return my Myo armband?
If you are unhappy with your Myo armband, you’ll have 30 days from the date of delivery to return it for a refund. Please see our Terms of Sale for more details.
What is the warranty policy?
We offer a 1-year warranty from the date that the Myo device is delivered to you. Please see our Terms of Sale for more details.
Can I use two Myo armbands at one time?
In certain applications, one person will be able to use two Myo armbands at the same time. This functionality will be application-dependent, and not all applications will make use of two.
Can it be configured with more than one device at a time?
Yes, but it can only be connected to (i.e. controlling) one device at a time.
Are gestures for the Myo armband pre-set or customizable?
Because we want you to have a seamless experience out of the box, we’re going to be providing pre-set gestures that are easily recognizable. Third-party software developers will be able to determine what each gesture means within their application.
What about accidental input?
The Myo device uses a unique "on/off" gesture (that is unlikely to occur naturally) to enable and disable control. When the Myo device is enabled and detecting movement, the user will be alerted via vibration.
What are the specs?
Key features include a Bluetooth 4.0 Low Energy connection, proprietary muscle activity (EMG) sensors, an ARM processor, a 9-axis inertial measurement unit (IMU), a rechargeable Lithium Ion battery, micro-USB charging, and haptic feedback.
Want to get in touch?
Feel free to email us at thalmic@thalmic.com with any inquiries you may have!